What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to premium

    Asked by ucunivhonors on June 29, 2014 at 04:24 AM

    But only want to pay for it for one month because I found out my university hosts a jotform server as well. I needed to pay for the upgrade to a free account where my form was hosted for reasons of impending timelines (no time to recreate form before deadline).


    If I downgrade now, will I still keep the services I paid for the entire month? I just want to avoid being "auto-charged" for the next month. Thanks!

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    JotForm Support

    Answered by ashwin_d on June 29, 2014 at 05:33 AM

    Hello ucunivhonors,

    Yes even if you cancel your subscription, your account will stay premium for the time you have already paid. Upon checking your account, I found that you have upgraded it today. If you cancel your subscription today, your account will downgraded to free only on July 28, 2014.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!