What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not redirecting to Paypal when using Internet Explorer?

    Asked by cemelen on August 22, 2011 at 11:54 AM

    I have a Premier account and paying a monthly fee to have JotForm on my website.  But my Paypal buttons are NOT working with with Internet Explorer.  They are working with Firefox and Safari and the other browsers.  Please help me to fix this issue so that ALL my customers have that option of paying with Paypal.  Thanks!

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    JotForm Support

    Answered by NeilVicente on August 23, 2011 at 01:42 AM


    Are you still experiencing this problem? I tried replicating your issue but to no avail. I get to this screen no matter which browser I use:

    This could just be an issue with your browser's cache. Please reset Internet Explorer then let us know if the problem still persists.

    To reset cache, press Shift-Ctrl-Delete keys in your keyboard, make sure that "Temporary Internet Files" is checked then click the Delete button.

    We look forward to your updates. Thanks!