What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my form isn't emailing the form results to me

    Asked by romanceoutsourced on June 29, 2014 at 11:46 PM

    On my webpage -


    sometimes the form when submitted clicks thru to Paypal as it should be but doesn't email me the info to my email: romanceoutsourced@gmail.com


    Sometimes the form info does get sent to me but doesn't direct to Paypal. Everything seems to be set up accordingly. 

    Can you help with this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 30, 2014 at 12:29 AM

    Hello romanceoutsourced,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Name" yet. Please check the screenshot below:

    Please be noted that if you do not select the "Sender Name", the receiving email server will most likely mark the email as spam or simply reject it. That may be reason why you are not receiving your submission emails. Please select a "Sender Name" in your notification email alert and that should solve your problem.

    On a separate note: None of your questions are marked as required. If your users does not select any product / package, they will not be redirected to the PayPal checkout page. You should actually mark few of your form fields required. You can make any question as required / mandatory from the toolbar after selecting your form fields. Please check your screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!