What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I downgrade to standard account?

    Asked by Arrantat on June 30, 2014 at 02:49 AM
  • Profile Image
    JotForm Support

    Answered by Welvin on June 30, 2014 at 04:30 AM

    Hi,

    Your subscription is paid using Paypal Direct. When you cancel from the billing section, our system will send a request to our billing department telling that you want to downgrade. We have to manually do it to our end. However, you can also do that in your Paypal Account Dashboard. Please follow the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-99M22493WE7931542)

    4. Click on "Cancel Subscription" button.

     

    We have to confirmed if you've have successfully cancelled the subscription. Otherwise, we have to send another request to our billing department.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 30, 2014 at 04:31 AM

    Oops! It seems that our billing department have taken care of your request. Your subscription is already cancelled. You will not be billed again. 

    Thanks