What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form information doesn't get emailed to me unless a payment is made

    Asked by romanceoutsourced on June 30, 2014 at 04:22 AM

    How can i make sure that regardless of whether

    someone has paid or not, I get an email alert that a form has
    been filling out? 




    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 30, 2014 at 05:15 AM

    Right-click on your payment field then click Show Properties.

    Under Pending Payment Email, choose either "Notifiers Only" or "Notifiers and Autoresponders"

    You will then receive emails for unpaid submissions.

    Note: There is a 30 minute to 1 hr delivery delay to make sure that the user really abandoned the payment before the email is sent to you.


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    Answered by romanceoutsourced on June 30, 2014 at 07:01 AM

    Thanks! Do you know is there any way to receive the form straight away rather than waiting 30-60 minutes? It is ideal time to chase a sale if they have backed out at the last minute and I might not even know about it?

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    JotForm Support

    Answered by Welvin on June 30, 2014 at 07:46 AM

    Unfortunately, you can't change the timeframe and it's not possible for us to change this feature. You have to wait or otherwise, you may consider using our purchase order tool:


    With purchase order, you will receive the form email after someone submits to your form. However, there is no way someone can pay you directly using this tool. You have to tell the submitter how to pay you.


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    Answered by adaptivesportsandrec on September 20, 2014 at 05:33 PM


    I followed the instructions above to receive pending payment email alerts and the feature was working for a week or so but now I am no longer receiving pending payment emails.  I tested this function on my form by submitting it as a test user and just closing the paypal redirect screen when it appeared.  When the feature was working I would receive the pending payment email within 1 hour or so, but now I only receive the emails when the submission is completed (either the user goes back to pay or I complete it through the submissions portal).  

    Can you please give me advice on why it's not working anymore and what I can do to correct the issue?



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    JotForm Support

    Answered by EltonCris on September 20, 2014 at 10:02 PM


    I have move your question into a separate thread. We will answer your question here: http://www.jotform.com/answers/432010

    Stay in touch!