What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to Downgrade

    Asked by GardenCityHotel on August 22, 2011 at 02:17 PM

    I've been trying for a couple of weeks to downgrade to the basic package, but there is no option to do so (I only see the option to upgrade). I do not currently need the package I have anymore and cannot find a way to downgrade. How can I do this?

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    JotForm Support

    Answered by liyam on August 22, 2011 at 02:57 PM


    We apologize for your inconvenience. 

    Since you have paid your JotForm subscription via our payment gateway, Plimus.  The way to unsubscribe is to login with your Plimus username and password at the Plimus website.  Your Plimus username is a long string of numbers from the original Plimus email you received when you paid for JotForm.

    But you no longer have to do this as I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on August 23, 2011.

    If in any case you will need to use our paid services again, feel free to resubscribe anytime.

    Thank you for using JotForm!

    Warm regards,