What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    account disabled . I use always https conection -

    Asked by sieteinvitaciones on August 22, 2011 at 02:58 PM

    my account was disabled and I changed my forms from SSL to normal, because i clicked by mistake the secure form box on 1 form but the form stayed SECURE even after the switch!

    I use a https conection on ALL pages, so I guess your system catches this as a "secure form"

    I want the data of my forms, I`ve been using jotform for years and today everything is gone!

     English isn`t my first language so sorry fore any bad spelling

    Page URL:

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    Answered by allanftd on August 23, 2011 at 04:08 AM

    Hi sieteinvitaciones,

    Your account is now active. Please try again and let us know if you need further assistance.

    Thank you for using JotForm.


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    Answered by sieteinvitaciones on August 23, 2011 at 12:25 PM

    my account its gonna be disabled again, today I received this email:

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. "

    and you enabled old forms that I have deleted years ago.

    Where can I change ALL my forms to NORMAL, I don`t find anywhere a NOT SECURE option when the codes has - http:- in it 

    I always use on my computer https: connections. 

    I dont want to upgrade because in the forum I find a lot messages that  turn me down, and its too expensive because of my country exchange rates.

    it`s there a permanent solution for this or I just forget to keep using jotform??

    I been using your site for years with good results until now :(

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    JotForm Support

    Answered by NeilVicente on August 23, 2011 at 11:10 PM


    Do you have your forms embedded somewhere or are you using them as standalone forms? If they are embedded, let us know the URL so we can advise you on how to not incure secure submissions.

    We'll be waiting for your response. Thanks!


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    Answered by sieteinvitaciones on August 24, 2011 at 12:49 PM




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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 08:10 AM


    Your Facebook embedded form is ok. However, I couldn't find the form in your other websites. Can you please give us the exact URL of the page containing your form?



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    Answered by sieteinvitaciones on August 29, 2011 at 09:14 PM
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    JotForm Support

    Answered by liyam on August 30, 2011 at 12:28 AM

    Hello sieteinvitaciones,

    I restarted your SSL counter.  Your forms should be active now.

    It would also be good if you can check again your web pages to ensure that all submissions are going thru the regular HTTP port.