What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our monthly billing

    Asked by Terri Kellam  on June 30, 2014 at 10:20 AM

    I received an email stating that we are near/reached our 100 free submissions but we pay $9.95 per month for this account.  Can you please advise on our account status so that we do not experience any interruptions with the service.

    Sincerely,

     

    Terri Kellam

    215-985-2316

    Page URL:
    C:\Users\tkellam\AppData\Local\Microsoft\Windows\TemporaryInternetFile<br/>s\Content.Outlook\AXHUHTPF\email.mht

    Submissions status account status free submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on June 30, 2014 at 11:33 AM

    Hi Terri,

    Apparently, your original subscription that was made to our payment processor - Plimus was cancelled then the system downgraded your account to the Free plan. The Payment that you've through FastSpring has been overridden by this. I've fixed this. Your account is now subscribed back the Premium Monthly Plan. Please kindly check again.

    Thanks and our apologies!

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    JotForm Support

    Answered by Welvin on June 30, 2014 at 11:35 AM

    By the way, I have cancelled your record to Plimus since your new payment was made to our payment processor - FastSpring, this is to avoid further issues to your account.

    Thanks