What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I fix an issue when receiving the information from a survey?

    Asked by Citytreehouse on June 30, 2014 at 02:55 PM

    The previous manager at our company had issues with receiving incomplete information from the online forms filled out on our website, though she never did much in the way of fixing the issue. Since I've made a proper account for our company and made more customized forms. Though, I still run into the same issue and cannot seem to find how to remedy it. I'm not technologically challenged but I'm certainly no wiz either at software issues. Please help me in finding what the problem may be. 

    Page URL:

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    JotForm Support

    Answered by david on June 30, 2014 at 03:03 PM


    If you could please let us know a bit more about what information is not being submitted properly, we will be happy to look into your issue further.  Things such as which fields are not submitting properly, are the reports not showing complete submission information, are email notifications not coming through, anything of that sort.  Once we know a little more we will be happy to help you get things sorted.

    Thank you for using Jotform!

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    Answered by Citytreehouse on June 30, 2014 at 03:52 PM

    The information in the following fields is not being registered:

    Parent name:


    Date of Birth:

    Also, embedding the new form doesn't register. The issue still persists.

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    JotForm Support

    Answered by EltonCris on June 30, 2014 at 04:07 PM


    The reason why the form is unable to capture the data entered on that fields is because the script embedded on your page was modified or probably not updated since the form from Jotform has different version on the embedded form.

    This is how your stand alone form looks like. http://www.jotform.us/form/30663746162152

    It has different field label e.g. "Caregiver Name" to the one embedded on your page which is "Parent Name". This also means that the field has different field names resulting to blank data when a submission is made. When the form is embedded as source code, make sure the field names aren't modified/changed otherwise the form will not be able to capture the data.

    To resolve this, please retake again the form source code in the form builder and update the source code embedded on your page. This is also to make sure that you are also using the correct form since I can see that you have another version of the form http://www.jotform.us/form/40495061825152 which is different from the one you're currently using on your page.

    If you have further questions or if you need further assistance, let us know here. Regards!

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    Answered by Citytreehouse on June 30, 2014 at 04:20 PM

    I thought that might have been the case and is why I made a new form for separate member reservations. There is another person that handles website maintenance and so I gave this person my findings and the information for the new code but for whatever reason it still does not work. I don't know why the different forms aren't being recognized as different.

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    JotForm Support

    Answered by EltonCris on June 30, 2014 at 05:05 PM


    I have checked the embedded form source code and it's still using this form "http://www.jotform.us/form/30663746162152" which is supposed to be this "http://www.jotform.us/form/40495061825152". Both form IDs are different. 

    Here's the easiest route to get this resolved,

    1. Open this form "First Visit Reservation" (form ID: 40495061825152) on your account.

    2. Get the form source code of that form. How-to-Get-the-Form-Source-Code-of-your-Form

    3. Delete the existing form source code on your page and paste the new one you just copied.

    Test the embedded form and get back to us if you have more questions. Thanks.