- ajelsteinAsked on June 30, 2014 at 08:35 PM
I'm implementing Google Tag Manager (GTM) on my site and I'm having trouble tracking embedded jotforms.
I tried embedding the source code and that fired the event properly, but I really prefer the way the first embed method displays the Thank You message within the current page rather than loading a new page, so I'd rather not switch if I can avoid it.
FWIW: My CMS is Amazon Webstore;
Have you encountered this issue before?... Any thoughts on how I can resolve it?
Thanks in advance for any help you can provide.Page URL:
- JotForm Supportashwin_dAnswered on June 30, 2014 at 09:58 PM
I would suggest you to continue using your form's source code.
- ajelsteinAnswered on July 01, 2014 at 03:01 PM
GTM requires a snippet of code on the web page (the code is already on the contact us page that I submitted to you) but since I am embedding the jotforms I don't think there is any need to add code within the actual form in order to track it. Please let me know if you or your colleagues have any other suggestions.
I expect that this will come up with increasing frequency in the future as GTM gets more popular; its a vastly superior way of managing tags for Google Analytics.
- JotForm SupportBDAVIDAnswered on July 01, 2014 at 03:46 PM
Have you tried the iFrame embedded option? I think so far the source code is the best option you can use with JotForm to fire the event properly.
- ajelsteinAnswered on July 08, 2014 at 06:15 PM
Hi, I just wanted to give a quick update on the final outcome.
I tested the iFrame embed option but that did not resolve the issue either.
I ended up using the custom code embed option with a custom Thank You page on my domain. If anyone else reads this and wants to duplicate the setup. I also found it necessary to add the jotform domains (with sub-domains) to the Referral Exclusion List in: Google Analytics/ Admin/ PROPERTY/ Tracking Info/ Referral Exclusion List
Thanks for your efforts.
- JotForm SupportjonathanAnswered on July 08, 2014 at 07:36 PM
Thank you for sharing to us the solution found. This should help other users that have similar implementation also.
Contact us again anytime for any other assistance you need.