What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how do i get my form to come through the same way in email as it displays on the web?

    Asked by VelocitySEM on June 30, 2014 at 10:27 PM

    I currently have a customer html form and when my customer gets the form notice in there emails it only has "question" and "answer." how do i get my form that i created to display the same way when they received the form via email?

    any answers would be greatly appreciated as i am new to using jotform.

    thank you,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 30, 2014 at 11:42 PM

    Hello David,

    Have you copied the fields from somewhere and then pasted it in a "Text" field?

    I did check your form and found that you have added input fields inside the "Text" fields. Please be noted that you need to add the form fields from the "Form Tools" tab of the form builder. What you have done currently, it will not capture/save any input data. Please check the screenshot below:

    You will have to redo your form again by adding fields from the "Form Tools" tab. If the fields are not added from the builder, it will not have the naming convention as required and our server will not be able to capture the data. 

    Hope this helps.

    Do get back to us if you have any trouble in creating form and we will surely help you.

    Thank you!