Approval Workflow: Unable to open the Email Settings to edit an email content

  • Profile Image
    spdevers
    Asked on May 02, 2022 at 03:53 PM

    Hello,

    I realized that a field in the approval workflow emails is not filling in correctly, but I cannot seem to edit the email contents to check. When I hover over the email element in the workflow and click the Settings box with the mail icon, nothing happens. This is the case for all 3 emails that are present in the workflow. Is there something that I am doing wrong? Thanks in advance for the help!

    Screenshot
  • Profile Image
    Dragana
    Answered on May 02, 2022 at 05:58 PM

    Hello Sean Devers,

    Thanks for reaching out to Jotform Support. We apologize for the inconvenience you have experienced. Upon checking the Approval Workflow on one of our forms, we could not replicate the issue, i.e., the Email Settings were not causing any issues; therefore, we have cleared your forms caches in our system as prevention. Please, refresh the Approval Workflow, try again, and let us know what happens. If you're still having the same problem, we'll do a more in-depth investigation and work on finding a solution.

    We appreciate your patience.




  • Profile Image
    spdevers
    Answered on May 03, 2022 at 10:44 AM

    Thanks for the assistance. The issue is still occurring -- however, I did find that it is isolated to just one of my forms but not the other. Additionally, I am able to open the Approval element's settings but cannot customize that email either, so for some reason I can't edit any emails within this workflow. Do you advise just creating a new approval workflow, or is there another reason this may be occurring?


    Let me know if I can provide any additional information. Thank you again.

  • Profile Image
    Sweta
    Answered on May 03, 2022 at 12:05 PM

    Hello Sean,

    Thanks for reaching out to Jotform Support. We are unable to replicate any issue while opening the email settings in the Approval workflow. Please share the browser console logs from your end so that we can have an idea of what's happening on your end. Have you tried to open the settings on any other browser or any other device?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Profile Image
    spdevers
    Answered on May 03, 2022 at 12:21 PM

    I tried it on two separate devices using Chrome with the same issue but I did manage to get it working when using Firefox, so the issue is resolved for now. Thanks for all the help.

  • Profile Image
    Dragana
    Answered on May 03, 2022 at 01:41 PM

    Hello Sean Devers,

    We're happy to hear that the issue has now been resolved.

    Reach out again if you have any other questions.