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  • Profile Image

    Conditional Autoresponder email

    Asked by Mrkay on July 01, 2014 at 10:49 AM

    Is it possible to set a rule which Autoresponder email is sent to a customer based on input field data.


    For example; two Autoresponder emails.

    Two cities:


    If a customer types in Manchester I would like them to be sent the Autoresponder email with the Manchester office details.

    If the customer selects London; I would like them to receive the Autoresponder email with the London office details.

    I assumed this would be a simple IF command but I can't seem to find it.



  • Profile Image
    JotForm Developer

    Answered by ceren on July 01, 2014 at 11:21 AM

    Hello Mrkay,

    You can send different autoresponse emails to your users based on their selections/answers on the form. 

    Here is the related user guide:

    How to send to a specific email address based on a selection

    If you have any other questions please let us know.

  • Profile Image

    Answered by Mrkay on July 02, 2014 at 09:20 AM

    Hi there,

    I'm sorry I don't think I clarified here. This option only allows you to send an email to a designated email address.

    I need the the Auto Responder email to be sent to person who submitted the form. The TO address would be the data in the Form Field entry 

    Field Details

    ID: #input_1
    Name: {emailAddress1}

    This is the form:



    Can you assist further?



  • Profile Image

    Answered by Carina on July 02, 2014 at 11:07 AM

    Thank you for the clarification. So if in the Town field the person types Manchester the user will receive a different auto-responder than if he types London.

    If this is the case you need to create 2 different auto-responders and you can name them accordingly.

    Then you can set up a condition to send an email after submission:

    You can check and clone the test form:


    Please let us know if further support  is needed.