- cdavilajrAsked on July 01, 2014 at 11:30 AM
We suddenly stopped receiving email notifications for the above form. I have checked all spam filters and email server logs. It's supposed to send to the email address of "email@example.com"
I do not have SMTP Authentication turned on for this email address.
Thanks for any info you can provide me!
- JotForm Supportashwin_dAnswered on July 01, 2014 at 12:37 PM
Upon checking your form's notification email alert, I found that you have set "firstname.lastname@example.org, email@example.com, firstname.lastname@example.org" as the "Recipient Email" address. It is not sending submission emails to "email@example.com" email address. Please check the screenshot below:
I did check our email logs and found that submission emails are being sent to all the email address you have added. Please check the logs below:
/var/log/jotform/amazonSES.log:[01/Jul/2014:12:02:10 -0400] 22326578413151 AmazonSES Sent email to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org - MessageID:00000146f2a9733f-68c65c30-c358-4e3e-86c9-94105716ff98-000000 - RequestId:0e9f44fc-0139-11e4-ac47-3be5145d6698
I would suggest you to add the email address "email@example.com" in the "Recipient Email" address of your email alert and then test your form.
Do get back to us if you have any trouble.