Stopped receiving email notifications

  • Profile Image
    cdavilajr
    Asked on July 01, 2014 at 11:30 AM

    http://www.jotform.com/?formID=22326578413151

     

    We suddenly stopped receiving email notifications for the above form. I have checked all spam filters and email server logs. It's supposed to send to the email address of "ide_po@affordabletechsolution.com"

    I do not have SMTP Authentication turned on for this email address.

    Thanks for any info you can provide me!

    Cesar

  • Profile Image
    ashwin_d
    Answered on July 01, 2014 at 12:37 PM

    Hello Cesar,

    Upon checking your form's notification email alert, I found that you have set "cesar@affordabletechsolution.com, alextorres@ideassociates.com, jjosemelendez@aol.com" as the "Recipient Email" address. It is not sending submission emails to "ide_po@affordabletechsolution.com" email address. Please check the screenshot below:

    I did check our email logs and found that submission emails are being sent to all the email address you have added. Please check the logs below:

    /var/log/jotform/amazonSES.log:[01/Jul/2014:12:02:10 -0400] 22326578413151 AmazonSES Sent email to cesar@affordabletechsolution.com, alextorres@ideassociates.com, jjosemelendez@aol.com -  MessageID:00000146f2a9733f-68c65c30-c358-4e3e-86c9-94105716ff98-000000 - RequestId:0e9f44fc-0139-11e4-ac47-3be5145d6698

    I would suggest you to add the email address "ide_po@affordabletechsolution.com" in the "Recipient Email" address of your email alert and then test your form.

    Do get back to us if you have any trouble.

    Thank you!