What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What to do when your form says "Form over quota"??

    Asked by NWPC on July 01, 2014 at 12:15 PM

    What does it mean that my form is "over quota?" I have paid for 1000 submissions per month, and only received 30 before the form went "over quota." This is a major problem for my business and I don't know how to fix it when there isn't even a customer service number I can call. Please address my question ASAP.

    Page URL:
    http://form.jotform.us/form/31467517080150

    form over quota Submissions problem and call
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 01, 2014 at 01:01 PM

    Hello NWPC,

    Upon checking your account, I found that you only have a free account. 

    Please be noted that free accounts can only receive up to 100 submission and also has a upload space allocation of 100 MB. Your account is over quota because you have used 105.08 MB of upload space. I would suggest you to please delete some submission records which has file attachment. Deleting a submission record will also delete the attached file and will free up the upload space.

    I did check our records but could not find any recent payment details. Please send us the order # of the subscription payment you have made. You must have received it in email. We will take a look why your account was not upgraded.

    For now I have activated your account. Please ensure that you delete few submission records which has file attachments.

    Thank you!

  • Profile Image

    Answered by NWPC on July 01, 2014 at 01:11 PM

    We upgraded our account on 6/25/14. Our order ID is: INT140625-2280-32989

    Since we paid to upgrade, I would not like to have to delete old submissions. Is this possible?

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    Answered by NWPC on July 01, 2014 at 01:13 PM

    Also, it still says that our form is over quota when you go to the link. Please help!

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    JotForm Support

    Answered by david on July 01, 2014 at 01:22 PM

    Hi,

    It appears you may have upgraded the wrong account:

    The account you are currently logged into is upgraded but I do not show any forms associated with it.  The form you linked is associated with this account:

    If you'd like we can move either your subscription to the account with your forms, or move your forms to the account with your subscription.  The order you referenced is associated with the account NWPC.  Please let us know what you would like to do and we will be happy to assist you.

    Thank you for using Jotform!

  • Profile Image

    Answered by NWPC on July 01, 2014 at 01:32 PM

    If you could please move the forms over to the NWPC account, that would be great. The account owner of "bettinamiriam" no longer works with our organization, so I am managing the NWPC account using the form she created and shared with me. 

  • Profile Image
    JotForm Support

    Answered by david on July 01, 2014 at 01:35 PM

    Hi,

    I went ahead an moved your forms.  You should now be able to use them from your upgraded NWPC account.  If you click your link you will also see the form is no longer over its' limits.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!