Invalid domain for site key when trying to reply to a submitter or request more information

  • Donna Neumiller
    Asked on May 3, 2022 at 11:59 AM

    When I try to send the Request More Information or reply to a submitter, I am getting the error "ERROR for site owner: Invalid domain for site key"

    I have attached a screenshot. I think this has something to do with reCAPTCHA. This error occurs when I click send email.

    We have an enterprise account here at State of ND.

    Thanks!



    Jotform Thread 3983413 Screenshot
  • Parker JotForm Support
    Replied on May 3, 2022 at 1:44 PM

    Hi Donna,

    Thanks for contacting Jotform Support.

    We have a dedicated team of customer success managers working with Enterprise customers. For any assistance with your Enterprise server or forms, please reach out to your dedicated support team via email.

  • Donna Neumiller
    Replied on May 5, 2022 at 2:00 PM
    I contacted enterprise support for this.
    Thanks.
    ...