I cant login to my account and forum posts get deleted

  • QueensPark
    Asked on July 1, 2014 at 2:33 PM

    account user name QueensPark 

     

  • David JotForm Support Manager
    Replied on July 1, 2014 at 2:40 PM

    The email address that belongs to that account is "llknoxbrown@qpcc.com", click on "Forgot Password", and the email instructions to reset the password will be sent to that email address.

    I cant login to my account and forum posts get deleted Image 1 Screenshot 20

    Let us know what happens, we will be glad to assist you.

  • QueensPark
    Replied on July 1, 2014 at 2:47 PM

    Hi thanks for getting back 

    I have tried this over and over an get no email to that email address 

    Please help 

    Thanks

    Was launching the form today 

  • David JotForm Support Manager
    Replied on July 1, 2014 at 3:11 PM

    Have you checked on your spam folder? Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.

    After white-listing, try resetting your password. Let us know what happens.