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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Edit Submissions will not show data previously entered nor hidden fields

    Asked by gugnitzja on July 01, 2014 at 02:55 PM

    When I try to edit a submission, the edit view is not showing hidden fields, and is also not prefilling the fields with data previously entered for this submission. This seems to happen for all the submissions for this form, but also for other forms.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on July 01, 2014 at 04:35 PM

    I cannot reproduce the problem with a form test. 


    However, checking further, I can see the problem in your form


    Is there an specific number of forms with this problem? If so, can you please send me the list? For now, I have escalated the issue to our 2nd level

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    Answered by gugnitzja on July 01, 2014 at 04:47 PM

    These are all the forms that I know are having the issue.















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    Answered by vtzoum on July 01, 2014 at 05:22 PM

    the same thing happened to me too. It is exactly the same situation.

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    JotForm Support

    Answered by steve on July 01, 2014 at 06:10 PM
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    JotForm Support

    Answered by NeilVicente on July 01, 2014 at 11:07 PM


    We have applied a fix for this bug. If the problem persists on your end, you may have to clear your browser's cache. In the unlikely event that the fix does not work for you, please do contact us immediately.

    Again, sorry for the troubles caused.

    Best regards

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    Answered by intranet.admin on July 02, 2014 at 12:38 PM



    I am still having problems.

    The hidden field data does not display in the email. Please see example.


    Please can you help.Example

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    Answered by gugnitzja on July 02, 2014 at 01:03 PM

    My issues seem to be resolved. I was able to successfully edit several forms this morning.

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    Answered by intranet.admin on July 02, 2014 at 01:22 PM

    Is hidden field data being sent to email notifications ?

    Please enter text into both fields in the example and direct email to yourself to check.


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    JotForm Support

    Answered by jonathan on July 02, 2014 at 04:54 PM


    Hi, I have created a separate post regarding your question here http://www.jotform.com/answers/398899

    We will respond to you on that thread.