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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form will not submit

    Asked by dynathermforms on July 01, 2014 at 07:26 PM

    Hi,

    My form will not submit, hangs with please wait on submit button...

     

    http://form.jotform.us/form/41773541152148?

     

    Form is here:

    http://dyna-therm.com/steam_drums-new.html

    under Size and Pricing

    Page URL:
    http://dyna-therm.com/steam_drums-new.html

    JotForm size please wait and
  • Profile Image
    JotForm Support

    Answered by steve on July 01, 2014 at 08:45 PM

    Hello,

    Sorry to hear about the form not submitting. I made a clone of the form, and submitted it just fine. I tried it on your site as well, and it seems to work there too:

    It's possible that some of the required fields aren't being filled out, but since the form is so long the user doesn't realize they haven't completed the form. If that's the case, here's a link on how to set up multi- page forms:

    https://www.jotform.com/help/119-How-to-Create-Multi-Page-Forms

    It makes forms more usable in either case.

    If that still doesn't resolve the issue, try clearing your cache and try again.

    https://support.google.com/chrome/answer/95582?hl=en

    Please let us know if that resolves your issue, or if you still need assistance submitting this form.