I paid for an account but it's still listed as "free"

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    Asked on July 02, 2014 at 01:08 AM

    I paid for the premium account on 6/23 and my account is still listed as a "free" account?????

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    Answered on July 02, 2014 at 02:39 AM


    It looks like your username wasn't captured when you upgraded your account, but I am happy to inform you that we have rectified this issue.

    Your account is now on Premium status. Kindly log out then log back in to see the status change if not yet visible.

    Thank you for choosing JotForm for your business. Feel free to contact us again if you need help with anything related to your forms and account.

    Best regards