What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for an account but it's still listed as "free"

    Asked by RaleighRestorations on July 02, 2014 at 01:08 AM

    I paid for the premium account on 6/23 and my account is still listed as a "free" account?????

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    JotForm Support

    Answered by NeilVicente on July 02, 2014 at 02:39 AM


    It looks like your username wasn't captured when you upgraded your account, but I am happy to inform you that we have rectified this issue.

    Your account is now on Premium status. Kindly log out then log back in to see the status change if not yet visible.

    Thank you for choosing JotForm for your business. Feel free to contact us again if you need help with anything related to your forms and account.

    Best regards