I paid for an account but it's still listed as "free"

  • RaleighRestorations
    Asked on July 2, 2014 at 1:08 AM

    I paid for the premium account on 6/23 and my account is still listed as a "free" account?????

  • NeilVicente
    Replied on July 2, 2014 at 2:39 AM

    Hello,

    It looks like your username wasn't captured when you upgraded your account, but I am happy to inform you that we have rectified this issue.

    Your account is now on Premium status. Kindly log out then log back in to see the status change if not yet visible.

    Thank you for choosing JotForm for your business. Feel free to contact us again if you need help with anything related to your forms and account.

    Best regards