Approval flow prefill form not getting prefilled

Hello,

I need some help! I Have a workflow that iniciates with a Form (Solicitacao de Compra). After some person send a new response, it goes to an approval. If approved, it is configured to assign a other form (Orçamentos) to a especific email.

But, when this person who has the Orçamentos's form assign enters in the link provided by the email and opens the form, the information that should be pre-populated doesn't appear. I did all the settings in the form, but it doesn't work.

Could you help me to understand why it isn't working?

Hello Leonardo,

Thank you for reaching out to Jotform Support. Upon opening the link of your workflow I receive an error so I cannot investigate the issue further. Could you please send us again a working link for the workflow. You may also check this link for more information about Prefill forms in Approval Workflow.

We'll be waiting for your response.

Hello Leonidas,

How should I send you the link? For me is working fine.

https://www.jotform.com/workflow/221027259826659/build

If it helps, this is the initial form: https://form.jotform.com/221027080319648

Meanwhile, I will read the help topic that you sent me.

Hi leonardo,

Thanks for providing additional information. When I went into your approval flow it appears that there is no prefill information filled out.

Try enabling this and then seeing if the form is prefilled when you reach this point in the approval flow.

Let us know if you have any other questions.

Hello Parker,
I had just disable this configuration because I saw the link that Leonidas have sent and I saw an example that used the table contents to prefill the form:

However, it doesn't work either. I sent a new form and I click in the link that I received in the email and the forms came blank

Hi Leonardo,

Thanks for getting back to us.

I made clones of both of your forms and added in the prefill information in the approval flow, but I wasn't able to replicate any issues. When I assigned the form to another email, when I clicked on the button it was prefilled for me.

Can you try deleting this section out of your approval flow and recreating it to see if that resolves the issue?

Give this a try and let us know if you have any other questions.

Hello,

Unfortunately the problem persists. I did all the flow from the beggining, with new forms.

When I try it with my email in the assignment of the form that has to be prefilled, it works. But when I change the assign email for my coworker, it stops to work. I delete all the answers in process, recreate the step of the form and still doesn't work.

To the form be prefilled, have it to be assign to the same user that creates the original form?

My actual flow is the:

https://form.jotform.com/221243832166047

Hello,

Allow me to check further. I'll reach out again as soon as I have an update. We appreciate your patience and understanding.

Thanks for patiently waiting. Based on my test, the prefill should work regardless of who it is assigned to. Have you tried assigning it to someone else? Or perhaps, have your co-worker try a different browser when finishing the form? We look forward to hearing from you.

I already tried to assign for me and sometimes it worked. It already worked for my co-worker too, but when I change anything in the flow, it stops.

Is there another way to try prefill the information that is more consistenly? Or is there a test that I can do to give you more informations to undestand the problem?

Hello Leonardo,

Thanks for getting back to us. Is this happening to all fields you prefilled or just specific fields? I checked your form and prefill is not set up as of writing. Could you tell us the prefill you are now using? Is it the one under the Publish tab or the one in the Approval Workflow?

Once we hear back from you, we'll be able to help you with this.

Hello,

Yes, it is happening with all fields.
Sorry, I did not understand what you mean with "is set up as of writing".
The configuration that I am using for prefill is in the form:

Hello,

We apologize for the inconvenience.

I've cloned your forms along with the approval workflow that you are using and made some tests. However, the form is being prefilled consistently without any issue. Even after making changes to the approval workflow, it's working consistently. Could you please try removing the entire form element on the approval workflow and replacing it?

Let us know how it goes.