I've been automatically upgraded

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    davespinkphotography
    Asked on July 02, 2014 at 07:28 AM

    I best not have been charged for this.  Last month you took money and cancelled by subscription claiming not to have been paid even though i sent you a bank statement.

     

    Now this month your trying your games again.  

     

    I only want a free service from you stop trying to take money your not entitled too

  • Profile Image
    ashwin_d
    Answered on July 02, 2014 at 09:17 AM

    Hello davespinkphotography,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you do have an active premium monthly subscription. The most recent subscription payment was made today with order #INT140702-9275-25753B.

    I have cancelled this subscription and you will not be billed again. I have also processed the refund for above mentioned order number and your account is now downgraded to free plan.

    Please allow 3-7 days for the amount to reflect in your account.

    Thank you!