What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've been automatically upgraded

    Asked by davespinkphotography on July 02, 2014 at 07:28 AM

    I best not have been charged for this.  Last month you took money and cancelled by subscription claiming not to have been paid even though i sent you a bank statement.

     

    Now this month your trying your games again.  

     

    I only want a free service from you stop trying to take money your not entitled too

    upgraded cancelled and
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    JotForm Support

    Answered by ashwin_d on July 02, 2014 at 09:17 AM

    Hello davespinkphotography,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you do have an active premium monthly subscription. The most recent subscription payment was made today with order #INT140702-9275-25753B.

    I have cancelled this subscription and you will not be billed again. I have also processed the refund for above mentioned order number and your account is now downgraded to free plan.

    Please allow 3-7 days for the amount to reflect in your account.

    Thank you!