Not receiving some email notifications

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    Asked on July 02, 2014 at 10:07 AM

    We've had a few times where we don't receive the notification of forms being submitted.  We've received some since but these specifically we don't receive.  I believe it may have something to do with files being uploaded with the form.  I tried duplicating what was submitted before and it had the same result, we didn't receive the email notification. But when I did it the exact same without uploading a file to go with it the email came through immediately.

    I've talked to my host and it seems the emails originating from has a very high spam rating and when files are uploaded with the form the emails get blocked.  Without files the spam rating is very low.  I don't want to whitelist, and open ourselves up to spam from other users of the Amazon SES service, but my host suggested that if we could get a list of outgoing email server IPs we could whitelist those.

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    Answered on July 02, 2014 at 12:17 PM

    Hello skyadinc,

    That is very strange.

    Please be informed that we do not send any file attachment in submission emails and only add a URL of the file uploads. That means form submission with or without file submission should not make any difference for the receiving email servers.

    I did clone your form and tested it with/without the file upload and it seems to be working as expected. I did receive both the submission emails. Please check the screenshot below:


    We use amazon SES to send emails for "". Since you are using "noreply@j...", I am not sure if white listing our IP address will be of any help. Please check the following URL for the list of IP addresses:

    Why don't you use your own email address to send the submission emails. Please be noted that you can setup a custom "Sender E-mail" option. The following guides should help you:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!