What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving some email notifications

    Asked by skyadinc on July 02, 2014 at 10:07 AM

    We've had a few times where we don't receive the notification of forms being submitted.  We've received some since but these specifically we don't receive.  I believe it may have something to do with files being uploaded with the form.  I tried duplicating what was submitted before and it had the same result, we didn't receive the email notification. But when I did it the exact same without uploading a file to go with it the email came through immediately.

    I've talked to my host and it seems the emails originating from Amazonses.com has a very high spam rating and when files are uploaded with the form the emails get blocked.  Without files the spam rating is very low.  I don't want to whitelist amazonses.com, and open ourselves up to spam from other users of the Amazon SES service, but my host suggested that if we could get a list of outgoing email server IPs we could whitelist those.

    Page URL:
    http://skyadinc.com/bzoo_request/request.html

    email notifications email Emails email notification whitelist same
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 02, 2014 at 12:17 PM

    Hello skyadinc,

    That is very strange.

    Please be informed that we do not send any file attachment in submission emails and only add a URL of the file uploads. That means form submission with or without file submission should not make any difference for the receiving email servers.

    I did clone your form and tested it with/without the file upload and it seems to be working as expected. I did receive both the submission emails. Please check the screenshot below:

     

    We use amazon SES to send emails for "noreply@jotform.com". Since you are using "noreply@j...", I am not sure if white listing our IP address will be of any help. Please check the following URL for the list of IP addresses:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Why don't you use your own email address to send the submission emails. Please be noted that you can setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!