- Brian PastoreAsked on July 02, 2014 at 12:00 PM
I thought the account for Hebrew Hospital Home was under user name Hebrew Hospital Home and email address firstname.lastname@example.org, however when I tried to reset that password no account was found. I have used my personal email address at email@example.com and twice I have tried to reset the password but I never received the email that the system says was sent.
Can you help me log in to this account? I need to change the form that currently shows up here....
- JotForm SupportdavidAnswered on July 02, 2014 at 01:55 PM
Our records show the account associated with that for as "hhhinc" and the email address as "firstname.lastname@example.org". If you have any further issues recovering this account, please let us know and we will be happy to assist you further.
Thank you for using Jotform!
- Brian PastoreAnswered on July 08, 2014 at 08:59 AM
Thanks for the reply. Is there any account associated with email@example.com or firstname.lastname@example.org or email@example.com?
- brianpastoreAnswered on July 08, 2014 at 09:03 AM
Also, I checked that account and that form is not there. We moved all those forms onto a company account for HHH. Please help me find that account and reset access to it. This is a priority for me.
- JotForm SupportjonathanAnswered on July 08, 2014 at 10:36 AM
The account associated to the form in the website have a username hhhinc and the email address needed to access this account is firstname.lastname@example.org
So to be able for you to reset the password of the username, you can use the mentioned email address to received the reset instruction via email.
Hope this clarifies the matter.
Please inform us if further assistance is needed.