What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login information - URGENT

    Asked by Eva Hajduskova  on July 02, 2014 at 12:02 PM


     We have ordered and paid for your licence yesterday. We received the confirmation email (

    https://sites.fastspring.com/interlogy/order/invoice/INT140701-9362-12309), however I didn`t get any account information (login, password). The account should be registered with my  email – eva.hajduskova@lmc.eu, but it doesn`t work when i try to resend it. I need to use the account ASAP, so can you please check and let me know how can I log in to the account and finally start working? If I don`t have the login tmr the latest you are causing me a lot of trouble, so please send me the info ASAP.

    Thank you very much!

     Eva Hajduskova


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    JotForm Support

    Answered by david on July 02, 2014 at 02:14 PM


    I show the email you entered to be associated with a guest account and not a registered one:

    I do show that you have purchased an "Economy" level subscription but it is not associated with a username.  If you would please register an account with Jotform and let us know the username, we will be happy to transfer your subscription to the registered account and you will be able to use your upgraded account immediately after.  We are very sorry for the inconvenience.

    Thank you for using Jotform!