What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The hidden field data does not display in the email.

    Asked by intranet.admin on July 02, 2014 at 04:52 PM

    The hidden field data does not display in the email. Please see example. The 1st field is hidden when the second is filled. But the value of field 1 doesn't appear in the email.


    Please can you help.Example

    Page URL:

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    JotForm Support

    Answered by david on July 02, 2014 at 06:52 PM


    Unfortunately if the field is hidden by a condition within the form, that data is not passed along with the submission.  Our developers have recently added the ability for fields to remember what was entered into them, which is why it appears the hidden field retains the data.  It is actually clearing the field when it's hidden, then repopulating it when it is shown again.  When the field is conditionally hidden it is as if it does not exist.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

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    Answered by rubyannrsls on November 26, 2014 at 01:51 AM

    Hello there,

    Any update about this? Is it possible for a hidden field to be display in email? Thanks!

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    JotForm Support

    Answered by Charlie on November 26, 2014 at 08:07 AM

    Hi rubyannrsls,

    To further assist you, I've made a separate thread for your concern. Please refer to this link for the update: http://support.jotform.com/answers/465147.

    Thank you.