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    Merchant not working

    Asked by Emma Sciascia  on July 02, 2014 at 05:21 PM


    Can you please help me find out why my paypal is working but Visa Master card ect is not, I have tested my integration and it seems all find. What do I need to do to fix this asap please.

    This is the message my clients are receiving

    Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration.

    Page URL:

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    JotForm Support

    Answered by Welvin on July 02, 2014 at 06:17 PM

    Hi Emma,

    Your location based on our records is Australia. Please note that Paypal Pro is only available for US, UK and Canada residents. 

    However, if you have an active Paypal PRO account which is created using the available countries then I would advise to make sure you agree to Billing Agreement or enable this option to your Paypal account. 

    You can find the error codes here: https://developer.paypal.com/webapps/developer/docs/classic/api/errorcodes/ (ERROR CODE 10501).

    Now, if you don't know where to do that in your Paypal Account, I would advise to contact Paypal Support for that matter. They should be able to help make that active to your account.