I have someone who keeps getting errors when attempting to register twice.

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    jdomke1
    Asked on July 02, 2014 at 05:23 PM

    I have someone who is trying to register for my event twice. Once for herself and then for her nephew. I only have one restriction for duplicates and confirmed with her she is not using the same CAPID for both submissions. What could be causing this because I'm sure I'll have numerous people wanting to register multiple family members.

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    steve
    Answered on July 02, 2014 at 06:45 PM

    Hi,

    I cloned your form, and tried to reproduce the issue. It seems everything is set up correctly. I'm still investigating, but one thing that sometimes helps prevent our form from conflicting with people's websites is to use the iFrame tag instead of the JavaScript one. Can you try that and see if you still experience the issue?

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Another thing to note, you can use JotForm to collect payment as well, if it's of interest. Let us know if you have questions on how to set that up.

    Thanks.

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    jdomke1
    Answered on July 02, 2014 at 06:47 PM

    I already turned off the restriction so it won't repro right now

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    steve
    Answered on July 02, 2014 at 06:48 PM

    OK, yea, I noticed that's it's set up correctly. Sounds like you resolved the issue then. Let us know if you have further questions. Thanks!

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    jdomke1
    Answered on July 02, 2014 at 06:51 PM

    I actually want it setup with the restriction but turned it off so someone could register herself and her kid. The have diff names and ID's but the email is the same. The only restriction I had turned on was for the ID.

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    steve
    Answered on July 02, 2014 at 07:12 PM

    OK. It sounds like you adjusted it under the preferences:

    It sounds like you can't have the restriction as it would prevent your users from signing up two people. Let us know if there's anything else you need assistance with. Thanks!

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    jdomke1
    Answered on July 02, 2014 at 07:19 PM

    Please check again, I turned the restrictions back on

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    jdomke1
    Answered on July 02, 2014 at 07:32 PM

    It looks like it now works based on your testing... got me what changed or why the user couldn't register since it only cares about the ID and not the email address

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    EltonCris
    Answered on July 02, 2014 at 07:34 PM

    @jdomke1 

    I just sent two test submissions with your form with different CID numbers and they all went through as expected.

    So this means your form is working just fine as it should. 

    I also tried entering duplicate CID and when I submit, that's the time I get the unique submission error.

    Seems like all is well. Feel free to contact us again if you come across any issues.

    Regards!