I have someone who keeps getting errors when attempting to register twice.

  • jdomke1
    Asked on July 2, 2014 at 5:23 PM

    I have someone who is trying to register for my event twice. Once for herself and then for her nephew. I only have one restriction for duplicates and confirmed with her she is not using the same CAPID for both submissions. What could be causing this because I'm sure I'll have numerous people wanting to register multiple family members.

  • Steve VP of Sales Operations
    Replied on July 2, 2014 at 6:45 PM

    Hi,

    I cloned your form, and tried to reproduce the issue. It seems everything is set up correctly. I'm still investigating, but one thing that sometimes helps prevent our form from conflicting with people's websites is to use the iFrame tag instead of the JavaScript one. Can you try that and see if you still experience the issue?

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Another thing to note, you can use JotForm to collect payment as well, if it's of interest. Let us know if you have questions on how to set that up.

    Thanks.

  • jdomke1
    Replied on July 2, 2014 at 6:47 PM

    I already turned off the restriction so it won't repro right now

  • Steve VP of Sales Operations
    Replied on July 2, 2014 at 6:48 PM

    OK, yea, I noticed that's it's set up correctly. Sounds like you resolved the issue then. Let us know if you have further questions. Thanks!

  • jdomke1
    Replied on July 2, 2014 at 6:51 PM

    I actually want it setup with the restriction but turned it off so someone could register herself and her kid. The have diff names and ID's but the email is the same. The only restriction I had turned on was for the ID.

  • Steve VP of Sales Operations
    Replied on July 2, 2014 at 7:12 PM

    OK. It sounds like you adjusted it under the preferences:

    I have someone who keeps getting errors when attempting to register twice Screenshot 20

    It sounds like you can't have the restriction as it would prevent your users from signing up two people. Let us know if there's anything else you need assistance with. Thanks!

  • jdomke1
    Replied on July 2, 2014 at 7:19 PM

    Please check again, I turned the restrictions back on

  • jdomke1
    Replied on July 2, 2014 at 7:32 PM

    It looks like it now works based on your testing... got me what changed or why the user couldn't register since it only cares about the ID and not the email address

  • Elton Support Team Lead
    Replied on July 2, 2014 at 7:34 PM

    @jdomke1 

    I just sent two test submissions with your form with different CID numbers and they all went through as expected.

    I have someone who keeps getting errors when attempting to register twice Screenshot 30

    So this means your form is working just fine as it should. 

    I also tried entering duplicate CID and when I submit, that's the time I get the unique submission error.

    I have someone who keeps getting errors when attempting to register twice Screenshot 41

    Seems like all is well. Feel free to contact us again if you come across any issues.

    Regards!