Inbox: Commenting and replying

  • Johan Jooste
    Asked on May 5, 2022 at 10:44 AM

    If I reply to a submission from my form with a comment in the Inbox, does it go directly to their email address? Why I'm asking is because I have not yet gotten responses back.

    Page URL: https://www.jotform.com/help/how-to-create-collaboration-in-inbox-with-comments-comments-mentions-replies/
  • Hanne JotForm Support
    Replied on May 5, 2022 at 11:27 AM

    Hello Johan,

    I understand you would like to clarify how commenting on and replying to submissions via the Inbox works. Note that if you leave a comment, only you and collaborators can see it, it does not actually send to the submitter. However, if you reply to the submission from the Inbox, the reply should go directly to the submitter's listed email.

    1651764391 6273eca77b6d7 Screenshot 10

    Please, let us know if you have further questions or concerns.