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    Shipping Rates won't populate in all options (Only 1 of 3 options)

    Asked by WallyVenter on July 02, 2014 at 07:22 PM

    I have been successful in creating several forms today.  Now I have a "Shipping Issue" for printed forms.  On my order form the client has 3-options to select from a) QTY: 2,000  b) QTY: 1,000  c) QTY: 500.  The shipping calculates for only the 2,000 copies and not for the 1,000 & 500 copies.  I have gone into the shipping section to ensure the shipping rate are there and they are.


    Can you please help


    Here is my forms URL



    Thank you Kindly


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    JotForm Support

    Answered by EltonCris on July 02, 2014 at 08:18 PM


    I think you should remove the 0 quantity e.g. "OPTION #1: Select This Item " since once the quantity or checkbox is selected, it will automatically add the shipping and quantity value.

    Example: Cloned of your form.


    This works according to your shipping setup.

    Hope this helps. Let us know if you have further questions. Thanks!