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    Not receiving form submission notification mails

    Asked by hiklg02 on July 02, 2014 at 10:58 PM

    Hi,

        Looks like from 30th June'14 onwards, I am not getting the form submission notification mails.

    All my forms are configured to send notification mails to help@edautils.com .

    Please do the needful to restore the functionality.

     

    Regards,

    --Kanai

     

    My Forms all
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    JotForm Support

    Answered by ashwin_d on July 02, 2014 at 11:46 PM

    Hello Kanai,

    I did check and in most of your form's notification email alert and found that you have not mentioned "Sender Name" and "Sender Email" yet. Did you made any changes to your form email alert recently? Please check the screenshot below:

    That could be the reason why you are not receiving your submission emails. To solve your problem, you should provide the "Sender Name" & "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!