Hello! We have multiple approvals in our flow.

  • HELP Fund Administrator
    Answered on May 05, 2022 04:56 PM

    Hello! We have multiple approvals in our flow. For some submissions, we need to add attachments after submissions (Because we needed more info, documentation, etc). When we do this, our approval committee receives the email notification that they need to approve but isn't able to see the submission. How do we prevent this from happening?

  • Rene JotForm Support
    Answered on May 05, 2022 08:35 PM

    Hello HELP Fund Administrator,

    Thanks for reaching out to Jotform Support. To better assist you, may we know the URL of the form that you are having issues with? Does the approval committee access the submission through the link attached to the notification email? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.