- SpringwalkAsked on July 03, 2014 at 03:18 AM
Have been absolutely loving JotForm and my notification emails have been working really well and some of them still do, but I created a new form yesterday and it absolutely won't send email alerts. I redid it using a clone of a previous form, using an email address which I know will accept emails from you - it worked once, then nothing. Have checked my older forms and they are still working OK.
This is the current culprit - http://form.jotformeu.com/form/41830682736358
Have noticed that if you put a widgety thing into forms, that can stop it working. I did add a photo, but have removed that, but this has not helped.
The submissions are going through OK, but without the notifications, I am in trouble!
- Jim_RankAnswered on July 03, 2014 at 07:39 AM
We are truly sorry for the inconvenience caused to you.
Please check in your email spam/junk folder, it might be there. I have checked your email notification setup, it looks OK. After checking the bounce list, I can assure you it's not in the list-Result: email@example.com is NOT in the bounce list
Also I made some submission test on your form, our server says it' sent to email address. Please see the following picture-
I recommended you, please contact with your email provider and request them to add JotMail's IP addresses to their whitelist. Please check the following guide-
Hope this may helps. Get back to us if you have further concern. Cheers!