Discounted orders without paying

Hi,

For this form http://form.jotformeu.com/form/32903342690351 i have created a coupon code buy on get one free. That is a coupon for a fixed amount, 119€ that only works when ordering for above 119€ (IRK75). It works fine and the amount stated to pay is correct, but when clicking Order, the form bypasses Paypal. So the customer gets two for free now, since he does not have to pay, but it looks like it in the submission list.

Hi,

I was able to reproduce the problem. When I test submitted your form http://www.jotformeu.com/form/32903342690351 it did not go to Paypal payment even though I have  made a purchase.

It went directly to the custom URL Thank You page.

I was not able to figure out immediately the caused of this. 

Let me check this further, and I will get back to you with update as soon as I can.

Thanks.

Hi,

I was able to figure it out. It was the condition logic that redirects to the custom URL that is causing the problem.

You have to delete completely the broken condition that was previously added on the form. This one

Cleaning the form should fix this anomaly.

Please try this. Inform us of the result and if issue persist.

Thanks!

No, I'm sorry - I deleted that condition but still do not get to PayPal.

Hi,

I checked your form and I do not see a Paypal integration or any payment integrations for that matter:

Please try the Paypal integration again and let us know if that fixes your issue.  Here is our guide on Paypal forms just in case:

https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

Please let us know if this does not resolve your issue and we will be happy to look into it further.

Thank you for using Jotform!

What do you mean? PayPal works fine with this form, if you use a coupon code which givs discount on a product instead of Order total (code "HelloDev") or no code at all.

Hi,

I am sorry about that, I misunderstood your question.  I am able to duplicate your issue and I am currently looking for a solution.  I will update this thread when I have one.  Thank you for your patience.

Hi,

I have been able to replicate your issue in a few different ways and it does appear there is indeed a bug.  I have sent a report of this to our developers to have look into it further.  We will keep you updated.  For now you can use a % discount, I was able to get those to work with your form.  However the fixed amounts were indeed causing an issue.

Thanks for looking into this.

@PetraTest

The problem with the bypassed payment is now fixed.

Can you please test and let us know your results?

Thanks, it works now!