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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Discounted orders without paying

    Asked by PetraTest on July 03, 2014 at 04:49 AM

    Hi,

    For this form http://form.jotformeu.com/form/32903342690351 i have created a coupon code buy on get one free. That is a coupon for a fixed amount, 119€ that only works when ordering for above 119€ (IRK75). It works fine and the amount stated to pay is correct, but when clicking Order, the form bypasses Paypal. So the customer gets two for free now, since he does not have to pay, but it looks like it in the submission list.

     

    Page URL:
    http://form.jotformeu.com/form/32903342690351

    Screenshot
    discounted fixed amount jotformeu coupon paypal
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    JotForm Support

    Answered by jonathan on July 03, 2014 at 08:12 AM

    Hi,

    I was able to reproduce the problem. When I test submitted your form http://www.jotformeu.com/form/32903342690351 it did not go to Paypal payment even though I have  made a purchase.

    It went directly to the custom URL Thank You page.

    I was not able to figure out immediately the caused of this. 

    Let me check this further, and I will get back to you with update as soon as I can.

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on July 03, 2014 at 08:25 AM

    Hi,

    I was able to figure it out. It was the condition logic that redirects to the custom URL that is causing the problem.

    You have to delete completely the broken condition that was previously added on the form. This one

    Cleaning the form should fix this anomaly.

    Please try this. Inform us of the result and if issue persist.

    Thanks!

     

  • Profile Image

    Answered by PetraTest on July 03, 2014 at 11:17 AM

    No, I'm sorry - I deleted that condition but still do not get to PayPal.

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    JotForm Support

    Answered by david on July 03, 2014 at 12:22 PM

    Hi,

    I checked your form and I do not see a Paypal integration or any payment integrations for that matter:

    Please try the Paypal integration again and let us know if that fixes your issue.  Here is our guide on Paypal forms just in case:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Please let us know if this does not resolve your issue and we will be happy to look into it further.

    Thank you for using Jotform!

  • Profile Image

    Answered by petra  on July 03, 2014 at 12:44 PM

    What do you mean? PayPal works fine with this form, if you use a coupon code which givs discount on a product instead of Order total (code "HelloDev") or no code at all.

     

  • Profile Image
    JotForm Support

    Answered by david on July 03, 2014 at 01:27 PM

    Hi,

    I am sorry about that, I misunderstood your question.  I am able to duplicate your issue and I am currently looking for a solution.  I will update this thread when I have one.  Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by david on July 03, 2014 at 01:44 PM

    Hi,

    I have been able to replicate your issue in a few different ways and it does appear there is indeed a bug.  I have sent a report of this to our developers to have look into it further.  We will keep you updated.  For now you can use a % discount, I was able to get those to work with your form.  However the fixed amounts were indeed causing an issue.

  • Profile Image

    Answered by PetraTest on July 04, 2014 at 03:39 AM

    Thanks for looking into this.

    I tried with a code (EDA74) for 50% discount on the order total, but it does not discount the shipping fee, so the amount the customer has to pay is too high.  I e, the discount is calculated on the product price, not the order total.

    50% discount is not calculated on order total but product

    And I would still like to be able to put in a 100% discount! :)

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 04, 2014 at 05:46 AM

    @PetraTest

    The problem with the bypassed payment is now fixed.

    Can you please test and let us know your results?

  • Profile Image

    Answered by PetraTest on July 04, 2014 at 07:20 AM

    Thanks, it works now!