replying submitted forms

  • Profile Image
    sudetsol
    Asked on August 23, 2011 at 09:07 AM

    hello

     

    when i want to reply submitted forms i see my own mailadres

    and not the subbmitted emailer

     

    also when the submitter wants to reply his autoresponder he sees his own adress

     

    it aint practical communicating this way

  • Profile Image
    brx250
    Answered on August 23, 2011 at 10:06 PM

    Hi sudetsol,

    Thank you for using JotForm.

    I've tried replicating your issue on our end and it seems that both your notification and auto-responders are working just fine. I've attached below some screenshots of what I've seen.

    First is your Notification. I've used testagain@test.com as your user and your email address is jotform******@******.com and it works fine.

    Next is your Auto Responder. Your email address is sudetsol****** and your user's email address is j*******mail.com. 

    Even when replying to the notification, I still get a correct result.

    Hope this helps. If you have further issues and concerns, please feel free to contact us again.

    _____________________________________________ 

    Albert  JotForm Support  

  • Profile Image
    sudetsol
    Answered on August 24, 2011 at 06:03 AM

    strange

    noticed that the bug still exsisting using directly

    gmail

     

    but inderdeed on iphone and outlook and windows live en win express

    it does handle the script just fine

     

    very strange- does gmail itself read it wrong then?

    however. most of the time i use the iphone or windows live to

    handle those forms, but the testing was directly in gmail

    send you the pics

    marco

     

  • Profile Image
    aytekin
    Answered on August 25, 2011 at 07:31 AM

    What is interesting is that in the screenshot you took it shows the sender email correctly.

  • Profile Image
    sudetsol
    Answered on August 25, 2011 at 08:05 AM
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    lol

    the picture isnt though, maybe the dutch  translation is difficult

    like i said  it is working fine in windows live,outlook,oulook express these are

    the ones i tested also

     

    only g-mail makes the error

    like the screenshot shows - made some other testing in gmail

    and found out that is was due to the labeling of the mails, it mixed

    all up . So when there are prelaballed mails it does the error

    when the labbeling comes after it works fine

    a strange bug in google mail

     

     

    it doesn t matter anymore because i m gonna use the app very likely in a pro version

    now it is running on two restaurants of me, and there is a start up for more restaurants

    so i need the script hardly because the  php is well written ant doesnt conflict with other cms systems

     

    ps is there a possibility to fetch the msql data for other purposes

    or is it only possible whan the app is bought and run on own servers?

     

    It s difficult to explein by mail but it is for a further project

    we are doing >> invoince gathering >>> automation etc troughout your datagethering script

    skype?

  • Profile Image
    NeilVicente
    Answered on August 25, 2011 at 10:49 AM

    Hi,

    Your latest question seems to be unrelated to the original topic in this thread. Please open a new one for your new question so as to not confuse our support team members. 

    We look forward to the new threads. Thank you for using JotForm!


    Neil