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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    replying submitted forms

    Asked by sudetsol on August 23, 2011 at 09:07 AM



    when i want to reply submitted forms i see my own mailadres

    and not the subbmitted emailer


    also when the submitter wants to reply his autoresponder he sees his own adress


    it aint practical communicating this way

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    Answered by brx250 on August 23, 2011 at 10:06 PM

    Hi sudetsol,

    Thank you for using JotForm.

    I've tried replicating your issue on our end and it seems that both your notification and auto-responders are working just fine. I've attached below some screenshots of what I've seen.

    First is your Notification. I've used testagain@test.com as your user and your email address is jotform******@******.com and it works fine.

    Next is your Auto Responder. Your email address is sudetsol****** and your user's email address is j*******mail.com. 

    Even when replying to the notification, I still get a correct result.

    Hope this helps. If you have further issues and concerns, please feel free to contact us again.


    Albert  JotForm Support  

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    Answered by sudetsol on August 24, 2011 at 06:03 AM


    noticed that the bug still exsisting using directly



    but inderdeed on iphone and outlook and windows live en win express

    it does handle the script just fine


    very strange- does gmail itself read it wrong then?

    however. most of the time i use the iphone or windows live to

    handle those forms, but the testing was directly in gmail

    send you the pics



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    JotForm Founder

    Answered by aytekin on August 25, 2011 at 07:31 AM

    What is interesting is that in the screenshot you took it shows the sender email correctly.

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    Answered by sudetsol on August 25, 2011 at 08:05 AM
    Info  PR: n/a  I: 34,500  L: 0  LD: 219,127  I: 4,200  Rank: 5514  Age: januari 14, 2006  I: 0  whois source Robo: yes Sitemap: yes  Rank: 127988  Price: 2209 Links: 27|2(1) Density


    the picture isnt though, maybe the dutch  translation is difficult

    like i said  it is working fine in windows live,outlook,oulook express these are

    the ones i tested also


    only g-mail makes the error

    like the screenshot shows - made some other testing in gmail

    and found out that is was due to the labeling of the mails, it mixed

    all up . So when there are prelaballed mails it does the error

    when the labbeling comes after it works fine

    a strange bug in google mail



    it doesn t matter anymore because i m gonna use the app very likely in a pro version

    now it is running on two restaurants of me, and there is a start up for more restaurants

    so i need the script hardly because the  php is well written ant doesnt conflict with other cms systems


    ps is there a possibility to fetch the msql data for other purposes

    or is it only possible whan the app is bought and run on own servers?


    It s difficult to explein by mail but it is for a further project

    we are doing >> invoince gathering >>> automation etc troughout your datagethering script


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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 10:49 AM


    Your latest question seems to be unrelated to the original topic in this thread. Please open a new one for your new question so as to not confuse our support team members. 

    We look forward to the new threads. Thank you for using JotForm!