What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to update my new credit card information but link does not work.

    Asked by ChristianaCare on July 03, 2014 at 01:34 PM

    Christiana Care account:

     

    Username: 1341238865760

    Original reference number: 46015819

     

    Account number: 30972193

    does not work credit card
  • Profile Image
    JotForm Support

    Answered by david on July 03, 2014 at 02:35 PM

    Hi,

    Our records show you are using our old payment system Plimus.  To change your credit card information with them, follow these steps:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  If you forgot your password, reset your Plimus password by entering your email and Plimus username.
    3.  Log in to Plimus via this page.
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.

    If this does not help, please let us know and we will be happy to assist you further.

    Thank you for using Jotform!