Need to update my new credit card information but link does not work.

  • ChristianaCare
    Asked on July 3, 2014 at 1:34 PM

    Christiana Care account:

     

    Username: 1341238865760

    Original reference number: 46015819

     

    Account number: 30972193

  • David JotForm Support
    Replied on July 3, 2014 at 2:35 PM

    Hi,

    Our records show you are using our old payment system Plimus.  To change your credit card information with them, follow these steps:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  If you forgot your password, reset your Plimus password by entering your email and Plimus username.
    3.  Log in to Plimus via this page.
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.

    If this does not help, please let us know and we will be happy to assist you further.

    Thank you for using Jotform!