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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Cannot Login to Account or Retrieve Password

    Asked by Timothy G. Slazyk  on July 03, 2014 at 02:02 PM

    Hello,

     

    I haven't signed into my account since it was created a couple years ago.  I use RoboForm password manager.  My existing password is no longer working.  I am also unable to receive a password reset email.  Please help me login to my account.

    Thank you,

    Tim Slazyk'

    716-310-8542

    Page URL:
    https://www.jotform.com/form/11081237434

    hello my account email
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 03, 2014 at 02:59 PM

    The form you pasted above belongs to account username tslazyk (tim@wnycomp********ir.com)

    This email was in our bounce list as it looks the server rejected our email

    tim@wnycomp*******ir.com is IN the bounce list

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 205.201.139.14


    If you believe another email address from your domain @wnycomp********ir.com
    is in our bounce list, you can check it yourself.

    Please follow this guide

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list