Problem with my forms you delete and you put on line again ??????

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    Laurence COLIN 
    Asked on July 04, 2014 at 06:09 AM




    I am very disappointed with Jotform, I do not understand what's happening you send me messages like the one underneath, you delete my forms and then my forms appear again !!!




    So I want let you know I have a free account and I do not have more than 100 forms per month so as your advertising says it is free ...




    Best Regards




    Laurence COLIN


    Côté Ombre ...


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    Answered on July 04, 2014 at 10:51 AM

    Hi Laurence,

    We're sorry to hear that. But, we are not tasked to deleted forms without any request from the user. I believe your forms are not deleted, but only temporarily disabled. You may have reached your account limits. It's activated again because the limits resets to zero for this month.

    What is your account username? Please let us know and we'll check your account status. You are currently logged in using a guest account.