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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Submission on my form did not recognize payment

    Asked by WindyJMusic on July 04, 2014 at 05:27 PM


    My form received a submission, uses PayPal (not PayPal Pro), and while the submission had payment submitted, the form did not recognize the submission as complete.  I had to manually complete the submission.  Any ideas why that might be?

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    JotForm Support

    Answered by jonathan on July 04, 2014 at 06:16 PM


    I suggest you review this article to learn more about this.

    User Guide: -Paypal-Incomplete-Payments-FAQ

    In your Paypal account, you should also enable IPN


    Hope this help. Inform us if issue persist.