Submission on my form did not recognize payment

  • WindyJMusic
    Asked on July 4, 2014 at 5:27 PM

    Hello,

    My form received a submission, uses PayPal (not PayPal Pro), and while the submission had payment submitted, the form did not recognize the submission as complete.  I had to manually complete the submission.  Any ideas why that might be?

  • jonathan
    Replied on July 4, 2014 at 6:16 PM

    Hi,

    I suggest you review this article to learn more about this.

    User Guide: -Paypal-Incomplete-Payments-FAQ

    In your Paypal account, you should also enable IPN

     

    Hope this help. Inform us if issue persist.

    Thanks!