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  • Profile Image

    Conditions: Show/Hide has opposite effect

    Asked by pdxconnect on July 05, 2014 at 08:11 PM

    I set the conditions as IF is equal to Yes, then SHOW MULTIPLE

    When I test the form, the field names shown are what should be hidden.

    I've tried both ways ....IF equal to NO, then HIDE MULTIPLE





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  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 05, 2014 at 11:11 PM

    The field "Register Another family member"  is even included in that list, that logic won't work if such field is set as the rule in the condition to trigger an action.

    You must make at least a few fields visible, and from there start showing or hiding the fields. Please have in mind that if you consider a field to be shown, this cannot be also included in a HIDE conditional.

    Let us know should you need further assistance.

  • Profile Image

    Answered by pdxconnect on July 06, 2014 at 12:21 AM

    Hi Jeanette, thank you for the speedy reply.

    I'm confused how I would be able to allow the user to register additional people if I don't give the user that option.  From the image, there are quite a few fields visible. But when I preview the form, the fields that are supposed to be hidden display

    Should "Register another person" be a Yes/No radio button or check box? 

    I looked at various examples from the Forum, but was not able to "clone" the example


    Thank you!


  • Profile Image
    JotForm Support

    Answered by EltonCris on July 06, 2014 at 02:00 AM


    I think you must also include if "Register another person" is empty (not filled) then HIDE fields. So when you preview the form, the fields are hidden by default.


    If Register another person is equal to No

       If Register another person is Empty



    Or in opposite, you can do the following:

    If Register another person is equal to Yes

       If Register another person is Filled


    And then make sure If "ALL" of these rules are matched is selected.

    You can do this when you click "Add New Rule" button. Check the following visual guide:


    By the way, we also have dynamic fields where user can click a button and it would automatically add another set of fields right on your form. Maybe you want to give it a try.

    Check this out: http://widgets.jotform.com/widget/configurable_list

    Let us know if I have missed something here.


  • Profile Image

    Answered by pdxconnect on July 06, 2014 at 08:15 PM

    Thank you very much!

    I need the entire form to display for every user.  Then if the user selects Register Another User, only the Show Multiple fields display.

    I've cleared all conditions, cleared my browser cache/history, but only the fields that are supposed to be hidden display in Preview.

    I think I'm going to start over bit by bit as you suggested. The Configurable List is a good option, but I think I have too many fields to display.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 06, 2014 at 09:16 PM

    Hello pdxconnect,

    It seems you have deleted this form already. I did try to check your other last edited forms but did not find the completed form yet with condition to "Register another family member".

    "Configurable List" widget should work with you. Please be noted that if you have too many fields, the width of your form will increase. Do get back to us with your form ID if you want to take the form conditions route to show/hide fields and if the issue persists and we will take a look.

    We will wait for your response.

    Thank you!