What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do i cancel subscriptions plans?

    Asked by ogkid97 on July 05, 2014 at 08:18 PM

    how do i cancel subscriptions plans? Subscriptions payments that i collected from the form. I'll be doing it in the next few months and wondering how do i cancel them so it won't be charging them automatically anymore?

    plans next and
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    JotForm Support Manager

    Answered by Jeanette on July 05, 2014 at 10:55 PM

    You must do that from the payment processor side. For example, if it's paypal, you just search by email and then cancel the subscription there.

    I hope this heps.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 05, 2014 at 10:56 PM

    To be clearer the search must be made in your Paypal account, at the Paypal website. The same is applicable for any other Payment processor.