- ogkid97Asked on July 05, 2014 at 08:18 PM
how do i cancel subscriptions plans? Subscriptions payments that i collected from the form. I'll be doing it in the next few months and wondering how do i cancel them so it won't be charging them automatically anymore?
- JotForm Support ManagerJeanetteAnswered on July 05, 2014 at 10:55 PM
You must do that from the payment processor side. For example, if it's paypal, you just search by email and then cancel the subscription there.
I hope this heps.
- JotForm Support ManagerJeanetteAnswered on July 05, 2014 at 10:56 PM
To be clearer the search must be made in your Paypal account, at the Paypal website. The same is applicable for any other Payment processor.