how do i cancel subscriptions plans?

  • ogkid97
    Asked on July 5, 2014 at 8:18 PM

    how do i cancel subscriptions plans? Subscriptions payments that i collected from the form. I'll be doing it in the next few months and wondering how do i cancel them so it won't be charging them automatically anymore?

  • Jeanette JotForm Support
    Replied on July 5, 2014 at 10:55 PM

    You must do that from the payment processor side. For example, if it's paypal, you just search by email and then cancel the subscription there.

    I hope this heps.

  • Jeanette JotForm Support
    Replied on July 5, 2014 at 10:56 PM

    To be clearer the search must be made in your Paypal account, at the Paypal website. The same is applicable for any other Payment processor.