What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Setting Up FTP Integration with Submissions

    Asked by tpclickz on August 23, 2011 at 06:56 PM

    I am attempting to send a form via ftp. However, on the set up screen I am having issues accessing my ftp connection. It shown that is connected but not of my sub folders shown up.

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    JotForm Support

    Answered by mliz on August 24, 2011 at 10:35 AM


    When integrating FTP connection from JotForm a readme.txt file is created and
    uploaded to your FTP server. Upon testing the FTP integration you have set up
    it appears that there is a problem with the user/folder permission. Below is the
    error message which was displayed upon connection test.

    We couldn't complete the integration with your server.
    This could be related to the file/folder permissions. Please check permissions and try again.

    Here is the error returned by the server:
    Cannot move file to server: /proposals/JotForm//README.txt

    Please check whether the FTP user and folder used in the integration
    has the correct permissions. You can verify this with your Host provider.

    Let us know if you have further questions.