- pillarmarketingAsked on July 06, 2014 at 07:51 AM
Anyone else not receiving emails from @yahoo.com addresses? I discovered I was getting all email submissions but NOT ones submitted from people with yahoo.com addresses. No big deal... just like the top 3 email services on the internet and we are not getting reservations from them. Jotform is dropping the ball.
This is a re-post of a comment on How to Prevent Email Bouncing Related Issues
- CarinaAnswered on July 06, 2014 at 02:12 PM
I deeply apologize for all the inconvenience of this situation.
I kindly ask you to provide more details on the form so we can test this further.
I made a test submission on the form 41356145016952 and the submission was received in the system:
I also checked our mail log and we have records on the emails being sent:
Current Server:/var/log/jotform/remoteSmtpEMAIL.log:[06/Jul/2014:13:50:05 -0400] remote SMTP to we*@p**la*ma**et*n*.com, joha***s@cr**ta**e*s.com from firstname.lastname@example.org Last-Form-ID : IP : 126.96.36.199 Form-ID: 41356145016952
Adding again customized sender emails using Mandrill might solve this situation.
Please get back to us if the problem persists or if further support is needed.
- CarinaAnswered on July 06, 2014 at 02:26 PM
I sent this situation to our developers so they can analyse better this situation.
They will notify you via this thread once they have news.
- JotForm Support ManagerJeanetteAnswered on July 06, 2014 at 04:14 PM
I have given you some suggestions on this thread
- JotForm SupportliyamAnswered on July 07, 2014 at 08:53 AM
You may read my response on this thread to understand what's happening: http://www.jotform.com/answers/399938
Please let us know if you have further questions or concerns.