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    Anyone else not receiving emails from @yahoo.

    Asked by pillarmarketing on July 06, 2014 at 07:51 AM

    Anyone else not receiving emails from @yahoo.com addresses? I discovered I was getting all email submissions but NOT ones submitted from people with yahoo.com addresses. No big deal... just like the top 3 email services on the internet and we are not getting reservations from them. Jotform is dropping the ball.

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

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    Answered by Carina on July 06, 2014 at 02:12 PM

    I deeply apologize for all the inconvenience of this situation.
    I kindly ask you to provide more details on the form so we can test this further.
    I made a test submission on the form 41356145016952 and the submission was received in the system:


    I also checked our mail log and we have records on the emails being sent:

    Current Server:

    /var/log/jotform/remoteSmtpEMAIL.log:[06/Jul/2014:13:50:05 -0400] remote SMTP to we*@p**la*ma**et*n*.com, joha***s@cr**ta**e*s.com from test@yahoo.com Last-Form-ID : IP : Form-ID: 41356145016952

    Adding again customized sender emails using Mandrill might solve this situation.

    Please get back to us if the problem persists or if further support is needed.
    Thank you

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    Answered by Carina on July 06, 2014 at 02:26 PM

    I sent this situation to our developers so they can analyse better this situation.

    They will notify you via this thread once they have news.

    Thank you

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    JotForm Support Manager

    Answered by Jeanette on July 06, 2014 at 04:14 PM

    I have given you some suggestions on this thread

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    JotForm Support

    Answered by liyam on July 07, 2014 at 08:53 AM

    Hello pillarmarketing,

    You may read my response on this thread to understand what's happening: http://www.jotform.com/answers/399938

    Please let us know if you have further questions or concerns.