What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Ability to delay Autosenders - Clinchpad API

    Asked by Mrkay on July 07, 2014 at 05:59 AM

    Hi there,

     

    I was wondering if it is possible to delay the auto responder emails. We currently have a CRM system which we can attach a unique email address to any outgoing email. This will feed into our CRM if it finds the contact on our system; as long as the email address matches.

    However our CRM works from a Jotform API; which is activated on submission. However the Jotform Autoresponders are sent before the API has time to add the customer to the system.

     

    I would like to delay the Autoresponder if possible to allow the API to work first.

     

    Thanks

    delay clinchpad Emails JotForm crm jotform api
  • Profile Image
    JotForm Support

    Answered by jonathan on July 07, 2014 at 08:16 AM

    Hi,

    If you were referring to the form's Autoresponder Email itself, I would like to inform you that it currently is not possible to have a time delay option for it.

    But from what I can understand also in your process, will be possible instead for you to send the Autoresponder Email on your application's end?

    I meant, do not use the JotForm submission Autoresponder Email(because it will always be instant as soon as form is submitted).

    Maybe you can use a mail forwarder instead. Use the form Notification Email as an auto email (via email forward rule) as the autoresponder email. This way, you do not have to use the form's autoresponder email as the confirmation email being sent to form respondent.

    Hope this help in anyway. Contact us anytime should you have further input on this.

    Thanks!