What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fill-in on "Other" Multiple Choice Questions

    Asked by IDOEWebmaster on July 07, 2014 at 11:16 AM

    Greetings,

    Love your service and have deployed it throughout the Indiana Department of Education website. I seem to be having some issues with users selecting 'Other' on multiple choice questions and then having them fill-in the blank for other.  Does not appear to be working this morning.  Feel free to reference this form:

    http://form.jotformpro.com/form/41766666461969

    See question #3.

    Click the radio button for Other and try to fill-in the blank.

    Many thanks for your help with this and have a great Monday!

    Don Gilroy

    Page URL:
    http://form.jotformpro.com/form/41766666461969

    multiple choice fill love thanks
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2014 at 01:17 PM

    Hi,

    I checked your form and it does indeed appear to not be working correctly.  Occasionally when we update our software, some aspects of our forms may stop working.  When I cloned your form, everything appeared to be working correctly:

    My recommendation would be to try cloning your form and see if the new one works.  That would load an updated version.  If that does not work, please let us know and we will be happy to look into your issue further.

    Thank you for using Jotform!

  • Profile Image

    Answered by IDOEWebmaster on July 07, 2014 at 03:23 PM

    David,

    Cloned the form by clicking Create Form button on form list then selecting Import Form > Clone Existing.  Selected the form and everything is now working.

    Thanks a ton!!!
    Don

  • Profile Image
    JotForm Support

    Answered by david on July 07, 2014 at 04:39 PM

    Hi,

    Glad we could help.  Let us know if there is anything else we can assist you with and we will be happy to do so.

    Thank you for using Jotform!