What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug - Hidden fields with preset/default values are showing

    Asked by alleuth on July 07, 2014 at 11:52 AM

    Our form http://www.jotform.us/form/32654717250150 has a number of fields with default values for preset customers. On our email submissions and the PDF, all of the information for every preset customer is showing, no matter which preset customer is selected. It is very important that these address and contact fields do not show when they are not selected. This never used to be a problem and we haven't made any changes to the form. See submission 111 for an example. Please help.

    Thanks!

    email Submissions problem selected
  • Profile Image

    Answered by crsslo on July 07, 2014 at 12:07 PM

    This is happening on a form of ours too.
  • Profile Image

    Answered by crsslo on July 07, 2014 at 12:12 PM

    A clone of our form produces the same issue.

  • Profile Image

    Answered by crsslo on July 07, 2014 at 02:14 PM

    Any update or response?  This is crushing our workflow.

  • Profile Image

    Answered by alleuth on July 07, 2014 at 02:22 PM

    Nothing yet.

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 07, 2014 at 02:52 PM

    We do apologize about that. It looks to me like you are using some conditions to validate this and show the appropriate preselected response. I tested this on my end just now and I think that something went wrong here because if you look at the test pdf it shows everything as you mentioned even though I only selected a couple of options when testing your form. I've sent this over to our dev team. We will update you as soon as we can.

    @crsslo

    I understand you are having the same issue so I have separated your response into a different thread related to this issue.

     

    Comparison:

  • Profile Image

    Answered by alleuth on July 08, 2014 at 09:10 AM

    It doesn't appear to be happening any more.

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 08, 2014 at 10:29 AM

    Thank you for the update about that and we're glad to hear it's not happening anymore.