What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Person doesnt receive email notifications of submitted forms

    Asked by markdgranger on July 07, 2014 at 01:46 PM

    I have a form that gets a quote for magic show at birthday partys , but the person who is suposed to receive the email doesnt receive them ? I have entered the email for the person that is supposed to receive them in the notifier settings . Any ideas ?? Thanks .

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 07, 2014 at 03:04 PM

    Thank you for contacting us.

    I have found a mail log related to the most recent submission, and it seems that the message was properly sent:

    /var/log/jotform/email.workers.log:[07/Jul/2014:13:27:56 -0400] AmazonSES :: Sent email to z***@tn******.com - MessageID:0000014711de21ea-8a2118e2-8cda-46df-b9cc-d722934d4462-000000/0886b1fb-05fc-11e4-9afc-8ff8f985745e 

    Can you please ask the recipient to check their Spam/Junk folder via webmail (if there is any)?