Person doesnt receive email notifications of submitted forms

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    Asked on July 07, 2014 at 01:46 PM

    I have a form that gets a quote for magic show at birthday partys , but the person who is suposed to receive the email doesnt receive them ? I have entered the email for the person that is supposed to receive them in the notifier settings . Any ideas ?? Thanks .

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    Answered on July 07, 2014 at 03:04 PM

    Thank you for contacting us.

    I have found a mail log related to the most recent submission, and it seems that the message was properly sent:

    /var/log/jotform/email.workers.log:[07/Jul/2014:13:27:56 -0400] AmazonSES :: Sent email to z***@tn******.com - MessageID:0000014711de21ea-8a2118e2-8cda-46df-b9cc-d722934d4462-000000/0886b1fb-05fc-11e4-9afc-8ff8f985745e 

    Can you please ask the recipient to check their Spam/Junk folder via webmail (if there is any)?