What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to switch payment information

    Asked by dpettiford on July 07, 2014 at 03:34 PM

    How do i switch my payment information. I need to update with a new credit card. 

    credit card
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    JotForm Support

    Answered by david on July 07, 2014 at 04:52 PM

    Hi,

    Our records show you have a Paypal based subscription.  You would need to update your information in through  your Paypal account.  Please login to your Paypal account and update your CC info under Profile.

    Check this screenshot:

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by dpettiford on July 07, 2014 at 05:23 PM

    BUT I DONT WANT TO USE PAYPAL. THAT IS THE POINT. I WANT TO USE A COMPLETELY DIFFERENT CARD. HOW DO I DO THAT?

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    JotForm Support

    Answered by david on July 07, 2014 at 05:56 PM

    Hi,

    First cancel your Paypal subscription.  Login to your Paypal account, search for the last payment made to us, click the subscription number, click cancel subscription.  After that downgrade to a free account:

    http://www.jotform.com/answers/176148-How-to-Downgrade-my-Account-back-to-Free

    and then upgrade after that to whatever subscription plan with whichever payment method you desire.  Please let us know if you have any other questions.

    Thank you for using Jotform!