I need to switch payment information

  • dpettiford
    Asked on July 7, 2014 at 3:34 PM

    How do i switch my payment information. I need to update with a new credit card. 

  • David JotForm Support
    Replied on July 7, 2014 at 4:52 PM

    Hi,

    Our records show you have a Paypal based subscription.  You would need to update your information in through  your Paypal account.  Please login to your Paypal account and update your CC info under Profile.

    Check this screenshot:I need to switch payment information Image 1 Screenshot 20

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

  • dpettiford
    Replied on July 7, 2014 at 5:23 PM

    BUT I DONT WANT TO USE PAYPAL. THAT IS THE POINT. I WANT TO USE A COMPLETELY DIFFERENT CARD. HOW DO I DO THAT?

  • David JotForm Support
    Replied on July 7, 2014 at 5:56 PM

    Hi,

    First cancel your Paypal subscription.  Login to your Paypal account, search for the last payment made to us, click the subscription number, click cancel subscription.  After that downgrade to a free account:

    http://www.jotform.com/answers/176148-How-to-Downgrade-my-Account-back-to-Free

    and then upgrade after that to whatever subscription plan with whichever payment method you desire.  Please let us know if you have any other questions.

    Thank you for using Jotform!