What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form disappears from page for some timeAsked by lisafisher on July 07, 2014 at 05:10 PMAnother problem we have been having is that sometimes the user gets a blank screen where the form should be. I have tested this and it has done it with me. For example, I pull up the URL on Safari and the form is there. I pull it up on Chrome and the form is not there. Then I try 20 minutes later and the form is there. Is there any problems going on at your end that would cause this? This has happened to about 4 users that have complained.
Is the form embedded in a website? If so can you please provide us the url so we can investigate further this situation?
Also if it is embed in a website does this disappearing behavior also happens in the standalone version of the form (https://www.jotform.com/40196095049155) ?
Perhaps there is some conflict between the form's code and the website's code that might be causing this situation. Embedding the form again might help, specially using the iFrame method:
Let us know please if the problem persists.