Form disappears from page for some time

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    lisafisher
    Asked on July 07, 2014 at 05:10 PM
    Another problem we have been having is that sometimes the user gets a blank screen where the form should be. I have tested this and it has done it with me. For example, I pull up the URL on Safari and the form is there. I pull it up on Chrome and the form is not there. Then I try 20 minutes later and the form is there. Is there any problems going on at  your end that would cause this? This has happened to about 4 users that have complained.
  • Profile Image
    Carina
    Answered on July 07, 2014 at 06:14 PM

    Is the form embedded in a website? If so can you please provide us the url so we can investigate further this situation?

    Also if it is embed in a website does this disappearing behavior also happens in the standalone version of the form (https://www.jotform.com/40196095049155) ?

    Perhaps there is some conflict between the form's code and the website's code that might be causing this situation. Embedding the form again might help, specially using the iFrame method:

    Let us know please if the problem persists.

    Thank you.